GONZ"O" Hoodie

EMBROIDERED GONZO CREST WITH WRIST LOGO AND OUTSIDE LABEL. IN NAVY, BLACK AND GREY... THE BEGINNING MANY MORE STYLES TO COME.

Return Policy (GONZO garbs)

Returns

• We accept returns within 30 days of delivery.
• Items must be unworn, unwashed, and in original condition with all original tags/packaging.

Non-returnable items

• Final sale items
• Gift cards
• Any item that shows signs of wear, washing, or damage not caused by us

Exchanges

• We offer exchanges for size (subject to stock availability). If the item is out of stock, we’ll issue a refund once the return is received and approved.

Return shipping

• Customers are responsible for return shipping costs, unless the item arrived damaged or we sent the wrong item.

Refunds

• Once your return is received and inspected, approved refunds are issued to the original payment method.
• Original shipping fees (if any) are not refundable.

Damaged or incorrect items

• Contact us within 7 days of delivery with your order number and photos, and we’ll make it right.

How to start a return

• Email bbindernord@hotmail.com with your order number and the item(s) you’d like to return.

If you want, tell me your preferred return window (e.g., 14/30 days) and whether you want free returns in Canada, and I’ll tailor this.

Reference (returns app option): https://support.wix.com/en/article/wix-stores-managing-product-returns-with-the-returngo-app

Shipping destinations & cost

• We ship worldwide.
• Shipping is a flat rate of $17 CAD per order (shown at checkout).

Processing time

• Orders are processed within 1–3 business days (excluding weekends and holidays).

Delivery time

• Delivery times vary by destination and are shown at checkout when available.

Tracking

• If tracking is available for your shipment, it will be added to your order once it ships.

Customs, duties & taxes (international)

• International orders may be subject to customs fees, import duties, and taxes. These charges are the customer’s responsibility.

Address accuracy

• Customers are responsible for providing a complete and correct shipping address. If an order is returned due to an incorrect address, reshipping costs may apply.

Lost, delayed, or damaged packages

• If your order is delayed, lost, or arrives damaged, contact us and we’ll help you resolve it with the carrier.

Contact

• Email: bbindernord@hotmail.com

Source: https://support.wix.com/en/article/wix-stores-about-shipping-delivery-and-pickup